In the event that you have ever had a hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from personal experience that for a lot of things it's better to speak with a live person on the phone than to exchange support tickets or email messages. In order to find out more about a service before you order it or if something small has to be made, for instance, it will be much easier and quicker to do it in real time. When you're given the option to get in touch with representatives by phone, it is very likely that you're working with a real website hosting provider, not a reseller. The level of support that you'll get on the phone differs between different suppliers - from general matters to dedicated tech support. Generally most providers offer pre-sales assistance and first level telephone support, while more complex technical issues are handled via e-mail or tickets.

Phone Support in Hosting

Because we have live phone support 14 hours daily, you'll be able to call us and talk with our customer support agents to learn more about the Linux hosting packages that we provide and make sure that our servers meet the system requirements for your web sites prior to buying anything. For your convenience, we now have telephone numbers on three continents and you can call the one closer to you - in the USA, Great Britain or Australia. In case you are already an existing customer, you'll be able to give us a call about general and billing issues, or even about some tech ones. If the problem is strictly technical or it needs more time to analyze, you should go through our ticketing system, which will enable both you and our tech support team to monitor the information provided by either side.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hours daily as part of the support services for each semi-dedicated server plan that we supply. Considering the fact that some issues are more complex and time-consuming, you may need to open a ticket if you experience such a problem, still for all billing, general or small-scale technical issues you can always call us and we will assist you in a timely manner in order to save you the time you will need to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out if you can host your internet sites on our leading-edge cloud platform or you will be able to receive any other general info on our semi-dedicated solutions. We now have local numbers in the United States, Great Britain and Australia along with a worldwide number, so that you are able to call the one that is nearer to where you are.