In case you have a website, a problem can always crop up and it doesn’t necessarily need to be associated with the hosting service itself. For instance, something can go wrong when you update a script or some vital data may be modified or erased accidentally. Whatever the nature of the problem may be, you will need to get in touch with the respective client care staff and request them to restore a backup or to help you troubleshoot the problem that you are facing. How fast they’ll do this will determine the interval of time that your sites will be unavailable. For certain websites such as social networks or shopping portals, a repetitive outage period often equals lost users and money. With this in mind, it is quite important to use the services of a web hosting company that offers not only a good help desk service, but also a prompt one.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum response time for any tech support ticket that you open or any e-mail that you send is only one hour, even if you contact us on weekends and public holidays. Whatever the essence of your enquiry or issue may be, we will lend a hand instantly and will give you the required info to sort out any problem with your sites. The actual reply time typically doesn’t exceed fifteen-twenty minutes, which means that you can just forget about waiting for hours to get an issue sorted out or even worse – waiting around one whole day only to obtain an answer that more info is necessary whilst nothing is resolved. We will offer you assistance in a well-timed manner just because we know how priceless time can be in the dynamic electronic space. The sixty-minute reply guarantee applies to any billing or technical question that you might have in regard to our Linux hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we know just how important it is to obtain quick support, we guarantee that you won’t ever have to wait for more than 1 hour to receive a response to any trouble ticket that you send via your semi-dedicated server Control Panel. As it is, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any enquiry irrespective of what its nature is – billing, general or technical. Additionally, our client and tech support team is available to you day and night, which is why even if you post a ticket during holidays, you’ll invariably get a blazing-fast reply, which will contain the answer to a query, the solution to a predicament or the details required to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never have to waste an entire day hanging around awaiting an answer like you would with plenty of other providers.