Integrated Ticketing System in Hosting
With a hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you’re browsing through your files or fine-tuning different account settings. The ticketing system is being monitored 24x7x365 by our client care staff and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast with some other hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for info in regard to any technical or billing issue. Furthermore, you can read a collection of help articles, which will help you resolve the most commonly faced problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting packages, was designed with the belief that you should be able to manage everything associated with your semi-dedicated server account in one single place and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a question or bump into an obstacle, you can get in touch with our client service staff members momentarily without the need to log into another system. You can search through your files or check various settings in your account whilst posting a new ticket or reading the response to an old one. If you have lots of tickets and you want to find a given one, you can make use of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response in no more than sixty minutes irrespective of the essence of your inquiry or problem.