If you have purchased a hosting plan and you have some queries in regards to a particular function/feature, or in case you have run into a certain predicament and you need help, you should be able to touch base with the respective technical support team. All web hosting providers use a ticketing system no matter if they provide other means of contacting them aside from it or not, as the fastest way to solve an issue most often is to use a ticket. This type of communication renders the responses sent by both parties easy to follow and permits the client care staff members to escalate the case in case, for example, a system administrator should get involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you have to use at least 2 separate accounts to contact the customer service team and to actually manage the hosting space. Non-stop signing in and out of different accounts can often be a burden, not to mention the fact that it requires quite a lot of time for most hosting providers to reply to ticket requests.

Integrated Ticketing System in Hosting

With a hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you’re browsing through your files or fine-tuning different account settings. The ticketing system is being monitored 24x7x365 by our client care staff and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast with some other hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for info in regard to any technical or billing issue. Furthermore, you can read a collection of help articles, which will help you resolve the most commonly faced problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting packages, was designed with the belief that you should be able to manage everything associated with your semi-dedicated server account in one single place and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a question or bump into an obstacle, you can get in touch with our client service staff members momentarily without the need to log into another system. You can search through your files or check various settings in your account whilst posting a new ticket or reading the response to an old one. If you have lots of tickets and you want to find a given one, you can make use of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response in no more than sixty minutes irrespective of the essence of your inquiry or problem.