The client support that you can receive from your hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical problem with an existing account. Prompt and correct info about a question or a problem can save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from a genuine hosting supplier and not from some reseller. If you get a hosting account from a company that does not own its servers and it cannot access them immediately, it's likely that you will wait for a couple of days to get a reply to any kind of question, thus your websites may stay offline for ages. Alternatively, a provider which provides various means of communication and has a tech support crew that is available all the time can assist you right away and help you minimize or completely avoid any downtime and possible losses.

24/7 Customer Support in Hosting

The customer and tech support services for all of our hosting plans are twenty-four-seven, which means that you can forget all about waiting for a couple of days in order to receive assistance. If you are not our client yet, you can phone us, chat with a consultant or send an e-mail message. If you currently have an account, you are able to open a support ticket on top of the other three methods of contact. You are able to choose the most appropriate way to contact us depending on where you are or the device you use. We're able to help you for more or less any webhosting-related query that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to test our support services even before you obtain a semi-dedicated server account from us since we have telephone and live chat support for pre-sales, billing and basic questions. Our agents can help you select the most suitable plan or give you information about our servers, so as to verify if the system requirements for your sites are met. When you're an active customer, you will also be able to get in touch with us through email or via our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We warrant that if you use these 2 ways of communication, you'll get an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you've used the hosting services of other service providers, even large ones, you will be able to compare the reply time since it usually takes a whole day for them to take care of a ticket.

24/7 Customer Support in Dedicated Hosting

If you obtain a dedicated server from our company, you can contact us at any time using a number of channels and the maximum time that you'll have to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it is a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on the server. To get in touch with us about a technical matter, you are able to open a support ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any kind of general questions or you would like to learn more about our web hosting services before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in several countries around the globe. In case you're looking for support for third-party software that you cannot set up or operate properly, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.