Help and Support Channels
A 60–minutes Inquiry Resolution Guarantee
Our customer assistance crew is on duty day–and–night to take care of every one of your support demands. Every ticket you submit to us will be taken care of within less than 60 minutes. If your case demands aid from an administrator, we will send the ticket to the technician on shift and will let you know that the situation will soon be resolved.
Professional Customer Support Service
Our client help team is going to be working for you 24x7 to to take care of all assistance request tickets that you submit. We offer customer assistance for the apps that are pre–installed on your web server. These include our in–house produced Web Site Control Panel, the chosen OS and the server admin panel (in accordance with the VPS type).
An Intuitive Help Section
An exhaustive and regularly updated article base is built into our in–house built Web Site Control Panel. It offers quick tips on how to conduct all the important site maintenance duties. The Help section supplies extensive how–to articles and reviews and step–by–step video lessons. You can open the Help area by pressing the Help or Video buttons in the upper right part of each Control Panel section.