Customer Support Channels
A Sixty–Minute Response Time Guarantee
All your assistance requests will be replied to in maximum sixty minutes after the ticket or email has been submitted. If your issue needs additional assistance from a system administrator, we’ll direct the support ticket or the e–mail to the person in charge, without delay and we will leave a comment to notify you that more time will be required for reaching the optimal solution. Furthermore if you order our Administration Services package, all of the server administration services included there will be executed whenever you prefer.
An Exceptional Customer Service
We will be available to you 24–7–365 to answer any questions that you may have connected to our Web Site Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require assistance handling server admin procedures, you can have a glance at our Administration Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures
A User–Friendly Help Area
Our Web Site Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its functionalities is a very handy integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of how–to articles in addition video versions that demonstrate all the actions that you can perform in a highly illustrative way. You will find the help articles and the video tutorials in the upper right corner of each Web Site Control Panel section.