A 99.9% Server Uptime
We have built our hosting platform using dependable hardware components and significantly tweaked software. Our system administrators have installed a modified version of SELinux on our physical servers in order to ensure maximum safety and dependability. We’ve added several distributed denial–of–service prevention tools along with powerful firewall programs to make sure our internal network is impenetrable and secure.
Our Linux hosting packages packages include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
If you would like to supply an enterprise–level web hosting service, you can rarely rely on the default network configuration in a datacenter. We have set up our very own custom network to ensure a faster–than–the–speed–of–light connection speed with the outside world.
And because of this, no matter which datacenters you choose: our USA data center, our UK data center, in our data center Finland, in our Eastern Europe data center or our Australian data center, you will take advantage of an assured 99.9% network uptime. And this guarantee is available with all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
While we have done everything to decrease all potential risks with our cloud hosting packages and while we offer excellent technical support, there are situations when the customer is just not pleased with what we offer. Or he wants to migrate to a more robust hosting solution, such as a virtual private server or a dedicated hosting server.
This is why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not fully happy, we will give you a full refund.
24/7 Technical Support
If you happen to manage a web hosting company, your technical support engineers are of highest importance. This is why we’ve carefully selected a very skillful group of customer service technicians, each with lots of years of experience behind his back. Thanks to them, we offer 24x7 support with all our hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All technical support questions are answered within an hour and our average support ticket response time is less than 20 minutes!